Return & Refund Policy

Understand how refunds and cancellations work at Cibo

Introduction

At Cibo, we aim to provide the best food ordering experience. Due to the perishable nature of food, returns are not accepted, but refunds are provided in valid cases.

No Return Policy

Food items once delivered cannot be returned due to hygiene and safety reasons.

Eligible Refund Cases

Order not delivered
Wrong item delivered
Food quality issue or damaged item
Payment deducted but order not confirmed

Refund Process

Report issue within a reasonable time
Share order details and proof if required
Our team will verify before approving refund

Refund Timeline

Approved refunds are processed within 5–7 business days. The time may vary depending on your bank or payment provider.

Contact Us

Email: support@cibofood.com
Phone: +91 98765 43210